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Delivery Policy

To ensure you receive best value for money a non-obligation site visit can be offered. This entails a member of our team assessing the site and giving advice on location, ground preparation and discussing your requirements in further detail.

Our aim at Townscape is to provide our customers with high quality products, at competitive prices, with delivery options to suit your needs.

Standard delivery service

The standard delivery service is available in mainland England, Wales and Southern Scotland (South of M8/A8), and is free of charge. (For delivery supplements to other UK and European destinations please contact us). We will contact you by e-mail within 7 working days of your confirmed order and payment with a proposed delivery date. (If this delivery date is not acceptable, you must notify us within 2 working days to enable us to provide you with a CustomQuick Delivery quotation). With standard delivery, your order will normally be delivered within 10 to 21 working days. Your delivery time slot will always be between 8.00am and 5.00pm on the appointed day.

Custom/Quick delivery

Our Custom/Quick delivery service is a bespoke delivery service. To arrange, this please contact us to place your order and a member of our sales team will liaise with you to arrange a mutually convenient delivery date and time. All of the Townscape range is eligible for CustomQuick Delivery (subject to product availability). Important Notes It is essential that we have your correct contact details, so that we can confirm delivery time and date with you. If you are unable to accept delivery of your purchase within the appointed time frame, a re-delivery cost will be applied. A full method statement and risk assessment will be provided on request. For more information about our installation services, please contact Sales To find out more about our returns and refunds policy see out Terms & Conditions - See more at: http://www.townscapeproducts.co.uk/installation#sthash.x2qINHAm.dpuf

To find out more about our returns and refunds policy see our Returns & Refunds Policy